Refund Policy

At Ecom-Vertue, we believe in clear and honest communication. To ensure a smooth partnership, it is important to understand the specific conditions under which our refund policies operate. We aim to be as fair as possible, balancing your privileges as a client with the operational standards that allow us to provide high-quality services.

Protecting Brand Integrity and Policy Violations

Our priority is the security of your data and the integrity of the Ecom-Vertue brand. Because we invest heavily in protecting our reputation and your privacy, we have strict measures in place regarding professional conduct. In the event that a client breaches our privacy policy—for instance, by posting defamatory content or fake reviews while a contract is active—we reserve the right to deny a refund.

However, we are always committed to finding a fair middle ground. If you have genuine concerns about the services you’ve received, we will move quickly to assess the situation and offer a resolution that makes things right. This may include:

Corrective Actions: We’ll take immediate steps to fix any issues or technical shortcomings in your service.

Additional Support: You will receive personalized assistance from our dedicated team to ensure your project stays on track.

Service Enhancements: We listen to your feedback to refine our approach and improve your overall experience.

Future Discounts: As a thank you for your patience and continued trust, we may offer exclusive rates on future services.

Store Credit: In certain situations, we can provide credit for other services, giving you the flexibility to pivot your strategy.

When the Refund Policy is Voided

To keep our agency running efficiently, we require active participation from our clients. A refund will be considered void under the following specific circumstances:

Lack of Communication: If a client becomes unresponsive for more than two weeks without prior notice.

Project Delays: If a project is placed on hold at the client's request, or if essential documents needed to continue the work are not provided on time.

Policy Violations: If any of our core company policies are breached.

External Factors: Refunds are not provided for reasons unrelated to our service quality, such as a "change of mind," personal partner disagreements, or shifts in your internal business direction.

Data Security and Policy Updates

We take every reasonable measure to protect your personal information from unauthorized access. By utilizing industry-standard encryption, firewalls, and secure servers, we work tirelessly to keep your data safe. While no method of digital storage is 100% impenetrable, we stay at the forefront of security practices to minimize any risks.

As our business grows and legal requirements shift, we may update this Privacy Policy. Any changes will be posted directly on our website with a clear "last revised" date so you are always kept in the loop.